There are over 20,000 third-party logistics companies in the United States. If you’re a business owner who’s decided to start working with a logistics provider, you have a tough decision ahead of you. How will you narrow down your options?
We’re here to help you out. We’ve compiled a short list of factors you should consider when you’re making your choice. Read on to learn more.
Technology
The third-party logistics company that you choose should be technology-forward. After all, so many things that a logistics company will be taking care of for you can be aided with newer and better technology (you can learn all about that in this helpful guide). If the company isn’t keeping up with modern tech, it may not be able to provide you with the best possible service.
You never want to downgrade. The technology that the provider uses should be at least as good as the tech you already use on your own. It should streamline your processes and make things easier for all involved parties.
Customer Service
Customer service is crucial in any industry, and this one is no different. When you form a partnership with a logistics company, you need to know that they’re able to provide you with quick, friendly, and professional service.
Remember that this company is also providing a service that extends to your customers. Their customer service will reflect on your business.
Reputation
What type of reputation does the shipping and logistics company have? A good reputation is indicative of fantastic service and a successful business relationship.
How long has the company been in business? Do they have any other notable clients? Are they able to provide references or a list of positive reviews?
While brand-new businesses without established reputations can be fantastic, it’s best to pick a company with some longevity and a list of happy previous clients.
Adaptability
A good logistics company should be adaptable.
It’s possible that your business doesn’t need all of the services that the company has to offer. Are they able to modify their service packages so they can work for you?
If something changes, will they be able to adjust?
The Right Logistics Capabilities
Just as all clients have different needs, not all companies offer the same services. You need to find a logistics company that offers the services you need for your business.
You may have time-sensitive shipments to handle, requiring a company that doesn’t have too many clients to schedule. You may need dedicated trucking assets.
Regardless of your needs, discuss the capabilities of the business upfront so you know you’ve found a good match before making a commitment.
Find the Right Logistics Provider for Your Business
Finding the right logistics provider isn’t as easy as it might seem. Keep these factors in mind when you’re trying to make your decision. Take your time choosing and you’re sure to find the right company for your needs!
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