Being a healthcare practitioner, you’re not just committed to treating your patients but also giving them the best experience every time they visit your clinic. In fact, the patient experience is an integral part of any healthcare practice.
Thankfully, there are many ways to make that possible, from investing in Spoke Building & Interiors medical fitouts to training your staff how to handle your patients better.
Make your clinic comfortable and not claustrophobic
A lot of people have this notion that a clinic is a scary place to be in. But you can change that by creating a space that makes them feel more comfortable and less claustrophobic, starting with your waiting area. The truth is, you don’t need to stick to white walls just because you’re a clinic.
You can paint one wall with a different colour or add wallpaper if you want to so you can give your space a bit of character. Of course, having the right furnishings will make a huge difference to your clinic, so it’s better to invest in a medical fitout that will be customised to your needs. Think of this like designing an office, only this time it’s your clinic.
Train your team about proper communication
Good patient experience begins with proper communication, and your staff will engage with your patients before they reach you. This is why it’s very important to train them how to communicate with your patients properly. Sick people are more sensitive since they’re scared, so making them feel that they matter will give them some relief and allow them to trust you with their care.
One good way to do this is by addressing them by their first name, whether you’re calling them to confirm appointments or sending them an email. You should also keep your lines open to make it easy for patients to contact you for appointments or any urgent concerns. Of course, you have to engage with them on their visits, making them feel comfortable and building a rapport with them while waiting for their consultation.
Create a streamlined process for consultations
Keep in mind that people visit your clinic because they’re not feeling well. So you should make sure that they’re in and out as fast as possible without compromising quality of care. You can do this by practising a streamlined process for all your consultations.
This means patients should be catered to on their scheduled times, so they don’t have to wait for a long time. It’s also very important to provide clear instructions on how they should check in, and you need to have staff to answer questions. Of course, it’s very important to be clear and transparent about your billing to avoid any confusion that could cause more stress to patients.
With so many clinics around the country, investing in good quality patient experience will set you apart from the rest. So if you need a clinic makeover, get in touch with us to take care of your medical fitouts.
